Handpicked Hampers Terms and Conditions
We reserve the right to update Handpicked Hampers terms and conditions at any time and any changes will be shown on the website. References below to “We/our/us” are to Handpicked Hampers Ltd.
All products remain the property of Handpicked Hampers Ltd until the item has been paid for in full.
The product images shown on the website are intended for presentation purposes only. Gifts and their contents are arranged for safe and secure transit using the appropriate packaging methods, used by Handpicked Hampers. Any props used in the picture may not be included in the hamper. For a full list of the included items, please refer to the description.
Some suppliers may change their packaging design and therefore the packaging may change occasionally. Therefore you may receive an item which looks different from the picture. However we can assure you that this will not affect the products size, taste or flavour. We will endeavour to update the pictures where necessary when it is possible for us to do so.
Eligibility to Purchase
The shipping address must be in the United Kingdom and the correct delivery cost must be chosen in the checkout stage.
If the hamper purchased contains alcohol then the purchaser and recipient must be over 18 years old. By placing an order for an alcoholic product, you confirm you are aged 18 years old or older. It is a criminal offence for an adult to purchase or attempt to purchase alcohol for a child under the age of 18 years old under the Licensing Act 2003. The delivery company will only deliver to persons over the age of 18 if alcohol if is present in the hamper.
Create your own
All our packaging ie. Gift basket or Wicker Hamper, are subject to a maximum number of products that can be included due to their size. Any order seen to have more products that the stated amount may be contacted and be asked to remove the necessary number of items. Handpicked Hampers will then refund the customer for the amount of the products removed. The customer reserves the right to cancel the whole order.
Out of stock items
In the unfortunate event that an item you have ordered is out of stock. Handpicked Hampers will do their best to offer you a suitable alternative or an estimated delivery time of the product you have ordered. If you would not like what is offered to you then you have the right to request a refund.
Allergens and dietary requirements
Please note that some of our food items may contain allergens such as nuts, egg, milk & gluten. You should also be aware that our hampers are stored and packaged in an area where packaged nuts are stored. Please read the description of the product to find out what it contains. All allergen and dietary information has been either supplied by the manufacturer, are shown on manufacturers’ packaging and/or on their website(s). If you are unsure please drop us an email at firstname.lastname@example.org and we will check for you.
We will endeavour to deliver your hamper or gift on the date you have specified. However, once the item has been dispatched by us we are reliant on the delivery company to keep to the timed schedule. As we currently use an external delivery company, it is out of our hands if the delivery is not made on the preferred date. We do advise the company of the preferred delivery date and every effort is made to stick to this date.
Any delivery issues or updates should be via email to email@example.com.
Food and drink
To make the most of the goods content, we recommend that the food and drink items are consumed as soon as possible after delivery. Some items can be kept for longer, but some require quicker consumption & refrigeration. We cannot accept liability for spoiled products if the items in the order are not stored in the correct manner once delivered. Occasionally sale items may have shorter dates than other items. We recommend that items are checked when received to ensure they are at their best when consumed.
Voucher codes may be issued throughout the year. Only 1 voucher code can be redeemed within a single order unless otherwise stated. Some voucher codes may only be valid for certain products, however this will be stated in Handpicked Hampers terms and conditions of the voucher. Voucher codes cannot be used in conjunction with any hampers or products in Create Your own that are on sale. If you choose a product in Create Your Own that is on sale and use a voucher code in the checkout, the discount will not be applied to the sale item.
Emails and mailing list
By opting in to our mailing list, you agree to receive emails from us. We do not share information with any third parties or use your email address for any other purpose. If you have chosen to sign up for our optional newsletter you can choose at any time to “opt out” of receiving the newsletter and any further communication by unsubscribing or emailing firstname.lastname@example.org.
Every order made on www.handpickedhampers.co.uk has the option to add a short gift message to the recipient. The message will be included on the gift tag attached to the hamper or gift basket. The gift message is a free added value service.
Any competitions run by Handpicked Hampers will explain the rules and these will need to be adhered too. Any rules not met will make your entry void. By entering any of our competitions the entrants will be deemed to have read and understood our terms and conditions.
Any person who is an employee or an immediate family member of an employee of Handpicked Hampers is ineligible to participate. Competitions are only open to residents of the UK. All entrants are to be aged 18 or over.
All entries must be made by the closing date and any made after that date with be invalid. We reserve the right to disqualify any entrants who have used inappropriate terms or anyone we believe to be fraudulent.
There will be no cash alternative or other alternative to the prize offered and prizes are not transferable.
The winner will be chosen at random after the closing date and we will announce this where the competition took place e.g. on our social media pages. We will make every effort to contact the chosen winner. However should the winner not claim their prize within 28 days, we reserve the right to dispose of the prize as we see fit.
The content that is displayed on this website is owned property of Handpicked Hampers Ltd. No part of this website content may be copied without prior permission from Handpicked Hampers.
Any questions regarding Handpicked Hampers terms and conditions, please email us on email@example.com.