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This is Handpicked Hampers Privacy Policy.

The name of the company collecting information is: Handpicked Hampers Ltd

Handpicked Hampers Privacy Policy shows our data processing practices and explains the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us.

Handpicked Hampers Ltd may change this policy from time to time by updating this page. You should review this page occasionally to see the most up to date version. Handpicked Hampers Privacy Policy is effective from 1st January 2018.

 

What we collect

  • Contact information you have provided including your name, address and email address.
  • Other information relevant to customers surveys and/or offers.
  • Information about the purchasing habits on our site.
  • We do not store any credit card information.

If you would like to know what details we have stored for you from a purchase or account you have made online, then please send an email to hello@handpickedhampers.co.uk requesting this.

How we use your data

We may use your information to:

  • Personalise and/or improve our service
  • Send you offers and news about our products (if signed up to our newsletter)
  • To verify your identity and prevent or detect fraud.
  • We will communicate with you by using your contact details (if required for your order)
  • Conduct administrative or operational tasks relating to our websites.
  • If you abandon your cart and leave an email address you will receive 1 email to see if we can help.

Disclosures of your information

We will never pass your personal information to anyone else, except where we are required or permitted to do so by law.

Accounts

If you choose to create an account we will store the details you entered including your name, address, email address and telephone number. We will not use these details for any form of marketing. We will only contact you using these details if it is necessary information regarding your account. We will never pass on any details to other parties unless required to do so by law.

Trustpilot

We use Trustpilot to gain invaluable reviews and feedback from our customers. Trustpilot will send a ‘review us’ email 2 weeks after your purchase and then a second email 5 days later if you have not left a review. After this you will not receive another email from Trustpilot for that specific order. If you make a new purchase then this process will be triggered again. Trustpilot acts as a data processor and only uses your name, email address and order number in order to send the email. They will not use your details for any other reason other than to send you a review email and will not pass your details to any third parties unless required to do so by law.

Links to other websites

Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy.

Security

We are committed to ensuring that your information is secure. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies

“Cookies” are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies to help your cart remember what you what to buy, to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users and to provide the mechanisms for online shopping.

Google Adwords and Bing use cookies to track our own paid advertising activity. We use the information collected by these cookies to help determine where our ads will be most effective online. Each individual advertiser uses its own tracking cookies and the data taken is not confidential data or interchangeable.

We monitor customer traffic patterns and site use which enables us to improve the service we provide. The data collected through these cookies is stored on Google Analytics in an anonymous format (it cannot be traced back to the individual registered user).

Sites such as Facebook and Twitter serve cookies in order to be able to share and discuss Handpicked Hampers Ltd products on social networks.

Opt Out

If you have chosen to sign up for our optional newsletter you can choose at any time to “opt out” of receiving the newsletter and any further communication by unsubscribing or emailing hello@handpickedhampers.co.uk

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